Shipping & Returns

DUE TO THE GLOBAL PANDEMIC, COVID-19, SHIPPING TIMES MAY BE DELAYED
 
We use UPS or Canada Post for our shipping carriers
 
All orders placed during business days before 1:00pm will be shipped out that day. All orders after 1:00pm will be sent out the next business day. *Due to volume of orders on long weekends, holidays and large sales events there may be a delay in the shipping times. Delivery Times are in charts below for the amount of days your order will be in transit. Delivery times are based on non-rural addresses. Deliveries will not take place on weekends or holidays. Sensation O does not make any guarantees for shipping and cannot be held responsible for delays in delivery once your order has been shipped.

Shipping Times & Costs

The expected delivery time is carefully calculated, but is not a promise or guarantee.
 
All shipping fees will be calculated at the checkout based on your location.
 
About Your Order
  • Orders are processed and shipped Monday-Friday only. Orders placed on weekends and select holidays are processed the next business day but due to high volume there can be delays.
  • All orders placed during business days before 1:00pm will be shipped out that day. All orders after 1:00pm will be sent out the next business day.
  • Larger orders or special requests may require additional time to prepare and ship.
  • All orders are discreetly packaged in a plain brown box or bubble envelope. There will be no mention of Sensation O on the parcel or shipping label

Shipping costs:

Within Atlantic Canada: flat rate of $9.99

Rest of Canada: to be determined at checkout

 

Pick-Up
You can pick up your order at any of the Sensation O locations!
  • Simply place your order online
  • When you get to the shipping selection choose the pick-up option and choose your location for pick up.
  • Once your order has been processed and prepared at the store, you will receive an email letting you know it’s ready for pick up.
  • You must have a copy of your receipt to pick up your order
  • The store will have 2 copies of your invoice and you will sign one and take one with you at the time of pick up.
 
Shipping Information
  • All orders are shipped from our Saint John retail store location
  • Shipping rates are calculated based on the shipping address you provide
 
Delivery
Orders UNDER $300 will be shipped directly to the shipping address you provided. You will receive a tracking number by e-mail. If you are not home during the day to receive your order, a Delivery Notice Card will be left. The card will contain information about the local post office your order has been redirected to. It will be held for 15 business days to allow time for you to pick it up. If you do not pick up your order within those 15 business days, it will be shipped back to our warehouse.

Orders OVER $300 will be shipped directly to your local post office and you will receive a Delivery Notice Card. Photo identification and a signature will be required to pick-up your order.
 
Out Of Stock Items
We cannot guarantee availability of product; on occasion items may unexpectedly be out of stock and unable to be shipped with an order. In this instance, we will contact the customer by email and notify them of the situation; items may be substituted upon request or a refund will be issued for the missing product. If a response is not received within 48 hours, the amount of the missing product will be refunded and the order will be shipped. SensationO will not be held liable for items that are out of stock for any further discounts or reparations or be held accountable if the customer does not receive notification. We cannot guarantee availability at a particular time; certain items on our site may not be available in-store and vice versa. We reserve the right to change our merchandise offerings, both in-store and online, at any time. We also reserve the right to change contents, features, and offerings of the site from time to time at our discretion without prior notice.
 
Unsuccessful Delivery Attempts
If your order is returned to our warehouse after an attempt to deliver has been made, we will contact you to confirm the shipping address information you entered is correct. Once confirmed, we will re-ship your order. If you fail to receive your order after the second delivery attempt and it is returned to us again, we will cancel your order. Your credit card will be refunded minus the shipping cost for the second delivery attempt and a $10.00 restocking fee.
 
Track Your Order
You will receive a shipment notification email from UPS or Canada Post once your order has been shipped out. The email will contain a tracking number which can be used to track your delivery status online.
 
Unavailable Items
If an item you purchase is unexpectedly out of stock, the rest of your order will be filled and shipped out and the missing item(s) will be cancelled and your card refunded.
 
Order Cancellations
Orders may be cancelled at any time prior to being shipped without penalty. If an order is cancelled after it has been shipped but before it has been delivered to you, it will be subject to a $10.00 restocking fee plus any shipping fees incurred. Your card will not be refunded until after the order has been returned to our warehouse. Once you have accepted delivery of your order, it can no longer be cancelled. If you need to cancel your order, please contact us by email with your order details.
 
Information On Taxes
Taxes will be automatically added to your order’s total and indicated separately for your information. Tax rates will be applied based on your province or state. For US orders, any import duties or additional taxes will be the purchaser’s responsibility.
 
Contact SensationO
If you have any questions about the above terms & conditions or your order, please contact us by email at [email protected] For all questions related to purchases made at our SensationO retail stores, please contact the store where your purchase was made. For a list of SensationO stores, please refer to our Store Locations page.