Refund & Return Policies
Exchanges and refunds/returns will be dealt with on a case by case basis. We want to ensure you get the quality product you deserve and have paid for. Certain products unfortunately cannot be exchanged or refunded. We only accept exchanges on defective items. If you require an exchange, you must contact us within 7 days of receiving your order. EXCHANGES FOR ONLINE ORDERS CANNOT BE DONE IN-STORE. Please do not contact your local store for online inquiries as they will not be able to assist you.
Toys & Other ProductsDue to the intimate nature of our products, and for the safety of our customers, we cannot accept any exchanges on non-defective products.
Final Sale & Clearance Items
Once shipped out, all final sale and clearance items cannot be cancelled or exchanged under any circumstance.
Shoes
Any shoes looking to be returned or exchanged must be unworn and returned in original condition.
Lingerie & Underwear
All stockings, accessories, panties, boxed lingerie and boxers are final sale and cannot be exchanged or returned. All individually sold bottoms or bottoms in a set will be sealed in a separate bag. This bag MUST remain unopened if you need to exchange your item otherwise we will not accept it. All exchanged items must be unworn and in their original state and packaging. They must also include all tags and be without any trace of deodorant, hair, makeup, or scent. If the item you receive is the wrong size or does not fit, we will exchange it for another size of the same item (if possible). Please contact us by email or phone with your name, receipt ID number and a brief explanation of the issue.
Notes
Please note that some toys may require you to deal with the manufacturer directly.
IMPORTANT INFORMATION:
THESE RETURN & EXCHANGE/DEFECTIVE PRODUCTS POLICIES ARE BASED ON ONLINE SALES ONLY. FOR PURCHASES MADE IN OUR RETAIL STORES AND THEIR RETURN & EXCHANGE/DEFECTIVE PRODUCTS POLICIES, PLEASE CONTACT YOUR LOCAL STORE FOR MORE INFORMATION.
